Shipping & Delivery
United States Postal Service
PO Boxes: Fed Ex and UPS do not ship to PO Boxes.
International Orders: The delivery date is an estimate. The actual delivery time is dependent on how long it takes to get through customs and delivered by your local postal service. If you use USPS Prioirity International, your package will be tracked and insured. If the package gets lost or broken before delivery, we will replace the item. If you chose the less expensive USPS First Class International, your package will not be tracked or insured. We will not reimburse for a lost or damaged item using USPS First Class International. We highly suggest using USPS Priority International as your shipping method. Free Shipping and Promotional Shipping are only available to addresses within the US.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you use PayPal, the refund proces is much faster than refunding a credit or debit card.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Pepper Explosion and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Pepper Explosion believes that customer conduct violates applicable law or is harmful to the interests of Pepper Explosion and its subsidiaries.
We do have security measures in place to protect the misuse of your private or personal information on our website. For any websites that we are linked or that are linked to us, please refer to those specific web site(s) privacy policies (as we cannot be responsible for their practices).